Wyndham Grand Salzburg Conference Centre

They don’t change towels or replace used cups/coffee cups in the room. Called to request a change of towels. Did not send housekeeping after two hours, called again. It seems they forgot. Towels came after awhile , total took almost 3 hours. Towels came stained and dirty. Whilst we were out during the day, the housekeeping took away the keycard that gave the room electricity.  So everything we had in the refrigerator spoilt. Including some baby milk formula. Very disappointing.

very nice hotel, . The staff was amiable and consistently made sure I was comfortable. I will stay there when I come back!

Very spacious, nice and clean. Just a short walk to the main station and groceries.

It is in an excellent location for bus and train transportation, as well as for grocery and dairy stores. Although the hotel facilities are pretty old, spending the night here and having breakfast in the morning is still lovely.

Bed linen wasn’t clean. Water in the bathroom was brown and murky. 5min walk from Salzburg Hbf so not very near but not too far. There is complimentary water and coffee in the room.

There seem to be inconsistency in the check-in process, we arrived about 30 mins before 3pm and my Asian family of 4 was advised our room is not ready. Another caucasian family of 4  arrived 5 minutes later and they were able to check-in immediately. When I asked the counter why we had to wait while the other family did not, the counter officer attitude was nonchalant and impatient. It's only after I insisted we be treated equally that the counter staff made a call to the room service team to expedite. And the room was ready after just 5 minutes. I would have expected a hotel of such good repute to have better trained and customer centric staff that treats all customers equally and not make them feel discriminated against. I was in Europe for 3 weeks and this is the only hotel that left such a bad impression. Only plus point from our stay is that the location is close to the main train station and general cleanliness. And strangely for a business centric hotel, the room have a lack of power sockets.