Pengguna Tetamu
18 Jun 2025
Very modern and stylish hotel, well-maintained with great attention to detail. Great location. You can reach the city center or Termini station either by nearby public transportation or by taking a 20-30 minutes walk. The facilities and common areas are excellent - everything you need is available (laundry, gym, etc.). I loved the common areas - they were spacious and well-designed. The breakfast was really good, with a wide variety of choices. The rooms were beautiful and very clean. One of the things I appreciated the most was the free laundry service — it was easy to use, always available, and incredibly useful during my stay. It made a big difference, especially for longer trips. A great added value that not many hotels offer. I really enjoyed my stay and will definitely come back. However, the service at the front desk could be improved - possibly due to an understaffed team who couldn’t manage the flow of guests efficiently. The idea of self check-in is excellent and convenient, but in practice, assistance from staff was still needed at times. The bar staff were disappointing. They were extremely slow and it felt like they were not properly trained or simply not interested in helping guests, which really affected the experience. I'm not giving 5 only for that. On a positive note, the housekeeping staff were excellent - kind, smiling, efficient, and always did a great job. Overall, it was a pleasant stay - the hotel itself is excellent.
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